Privacy Policy

1. Who We Are

This site is operated by voyagersforge INC ("we", "us", "our"), registered in Wyoming, USA under registration number 2025-001723912, with its principal place of business at 30 N Gould St Ste R, Sheridan, WY 82801, USA. Through this website we provide users with search, purchase, and delivery services for proxy IP resources.

This Policy applies to this website, its subdomains, its API, and its customer support channels. If you do not agree with this Policy, please stop using our services.

2. Information We Collect

Account information: email address, display name, encrypted login password (we cannot recover the plaintext), registration time, last login time, and login IP address.

Transaction information: order number, products and quantities purchased, amounts, and the transaction ID and payment status returned by the payment channel. We do not access or store your card number, CVV, or third-party payment account password.

Delivery information: the proxy address, port, individual account credentials, and validity period allocated to you, together with replacement and refund records.

Technical information: browser type, device type, pages visited, access time, and originating IP address, used for security auditing and troubleshooting.

Support communications: the content of tickets you submit and records of email correspondence.

3. Purposes of Use

To activate and deliver the services you purchase, including placing orders with upstream suppliers, generating credentials, and processing replacements and renewals.

Identity verification and risk control: detecting bulk registration, card fraud, abuse, and resale arbitrage.

Settlement, invoicing, reconciliation, and dispute resolution.

Service notifications: order status changes, balance alerts, policy changes, and security reminders. Marketing emails are sent only with your consent, and you may unsubscribe at any time.

Compliance with legal obligations and cooperation with lawful requests from competent authorities.

4. Cookies and Similar Technologies

We use strictly necessary cookies to maintain login sessions and the checkout flow, and analytics cookies to understand how pages are used. Necessary cookies cannot be disabled, otherwise account and ordering functions will be unavailable. Analytics cookies can be refused through your browser settings.

5. Sharing and Third-Party Processors

Upstream suppliers: in order to complete delivery, we transmit the minimum information required by the order (product type, country, quantity, and duration) to proxy resource suppliers. We do not transmit your email address, payment information, or contact details.

Payment service providers: in order to process payments and refunds, we transmit the order number and amount to the payment channel.

Cloud and infrastructure providers: hosting, object storage, and email delivery providers process data within the scope of their services.

We do not sell your personal information and do not share it for third-party advertising purposes. We do not disclose it to other parties except where required by law or with your explicit consent.

6. Cross-Border Transfers

Our operating entity is located in Wyoming, USA, and our servers may be located in the United States, Europe, or Asia. Your information may be transferred to and processed in jurisdictions other than your own. Through contractual commitments and access controls, we require processors to provide a level of protection no lower than that set out in this Policy.

7. Retention

Account and transaction records: for the duration of the account and for 3 years thereafter (as required for tax and dispute limitation purposes).

Delivery credentials: 12 months after order completion, for replacement and after-sales verification.

Access logs: 6 months.

After the applicable period, data is deleted or anonymized.

8. Your Rights

You may request access to, correction of, export of, or deletion of your personal information, and you may withdraw marketing consent or close your account.

How to exercise these rights: send an email to [email protected], or submit a ticket. We will respond within 30 days. Where a deletion request conflicts with our statutory retention obligations, we will delete only the non-essential parts.

If you are located in a region with dedicated legislation, such as the European Union, the United Kingdom, or California, you additionally enjoy the complaint and remedy rights granted by local law.

9. Security Measures

TLS encryption is used in transit; passwords are stored using one-way bcrypt hashing; the database is not exposed to the public internet; the administrative backend uses separate authentication and logs all operations; and operational access is granted on a least-privilege basis.

No system can guarantee absolute security. If a data breach affecting your rights occurs, we will notify you and the competent authority within the statutory period.

10. Minors

Our services are intended for business users and adult individuals and are not directed to minors under the age of 18. We do not knowingly collect personal information from minors and will delete it as soon as we become aware of it.

11. Policy Changes and Contact

We may update this Policy as our business or the law changes. Material changes will be announced on the site or notified by email, and the effective date shown at the end of this document will be updated.

Contact email: [email protected]; customer support: [email protected]; telephone: +1 307-533-2724; address: 30 N Gould St Ste R, Sheridan, WY 82801, USA; Telegram support: https://t.me/Voyagersforge.

On-site tickets: /tickets.php (requests to access, correct, or delete personal information may be submitted there, and handling records are kept on file).